At Nova Shades, we value customer satisfaction and aim to provide a smooth shopping experience. This Refund Policy explains the conditions under which refunds may be issued.

Refund Eligibility

You may be eligible for a refund if:

• You received a damaged or defective product
• You received the wrong item
• Your order was cancelled before shipment
• The returned product meets our return conditions

To qualify for a refund:

• The item must be unused and in original packaging
• A refund request must be made within 7 days of receiving the order

Non-Refundable Situations

Refunds may not be provided for:

• Used or damaged products caused by customer misuse
• Minor color or design differences due to screen display
• Products returned without original packaging
• Clearance or discounted sale items (unless defective)
• Change of mind after delivery (depending on company policy)

Refund Process

To request a refund:

1. Contact our support team with:
   • Order number
   • Reason for refund
   • Photos of the product (if applicable)
2. Our team will review your request.
3. If approved, you will receive instructions for returning the item.
4. Once the returned product is inspected, the refund will be processed.

Refund Method

Refunds may be issued through:

• Bank transfer
• Mobile wallet
• Original payment method (if applicable)

Cash on Delivery (COD) refunds may require bank account or wallet details.

Refund Processing Time

Approved refunds are usually processed within 5–10 business days after the returned item is received and inspected.

Shipping Charges

• Original shipping charges are generally non-refundable
• Return shipping costs may be deducted unless the error was caused by Nova Shades

Order Cancellation

Orders may be cancelled before shipment by contacting our support team as soon as possible.

Once an order has been shipped, cancellation may no longer be possible.