At Nova Shades, customer satisfaction is important to us. If you are not fully satisfied with your purchase, please review our Return & Exchange Policy below.

Return Eligibility

You may request a return or exchange if:

• The product is damaged, defective, or incorrect
• The item is unused and in original condition
• The product is returned with original packaging and accessories
• The request is made within 7 days of receiving the order

Non-Returnable Items

Returns or exchanges may not be accepted for:

• Used or damaged products caused by the customer
• Products without original packaging
• Items purchased during clearance or special sale promotions (unless defective)

Exchange Policy

Customers may exchange products for:

• Different frame styles
• Different colors
• Defective items

Exchanges are subject to product availability.

Return Process

To request a return or exchange:

1. Contact our support team with:
   • Your order number
   • Reason for return/exchange
   • Photos of the product (if damaged or incorrect)
2. Our team will review your request and provide return instructions.
3. Once approved, send the item back to the provided address.

Refund Policy

• Refunds may be issued after the returned item is received and inspected.
• Shipping charges are generally non-refundable.
• Refund processing time may take 5–10 business days depending on the payment method.

Damaged or Incorrect Orders

If you receive a damaged or wrong item, please contact us within 48 hours of delivery.

We may refuse claims reported after this timeframe.

Return Shipping Costs

• Customers may be responsible for return shipping charges unless the mistake was made by Nova Shades.
• In cases of defective or incorrect products, return shipping may be covered by us.